Reference

ontogel Privacy Policy For Your Account

ontogel explains how we collect, use and protect the details connected with your account, including phone verification, device access and wallet activity.

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PRIVACY HELP

Get Privacy Answers Beside Wallet Support

A privacy question should not disappear into a general queue. We give you a clear route through the support channel inside your account, with enough context for us to locate the relevant…

Account request Use the account support path to ask what personal details are held, why phone verification was requested or which account record relates to a DANA or QRIS receipt.
Wallet privacy If an OVO, GoPay or bank transfer reference looks unfamiliar, send the receipt reference through support. We can check the connected account record without asking you to share a wallet password.
Access concern Tell us when a device session, login attempt or account change was not yours. We can confirm the account path, secure the conversation and explain the next privacy step.
DATA CONTROL

What Your Account Data Does

Our handling process follows the account action that created the record. A sign-up creates identity and contact details, a wallet action creates a payment reference, and a mobile session creates technical access…

Collection

We receive details you enter during account creation, phone verification and support conversations. Payment references from DANA, OVO, GoPay, QRIS or bank transfer may connect to your account record.

Cookies

Cookies and similar browser signals help keep your login session, remember a language or device setting and understand page errors. You can manage browser controls, although some account functions may then need another check.

Session security

When you open the lobby on a phone or desktop, we may record device and session signals to identify unusual access. Never send a password or wallet PIN through the support channel.

Retention

We keep account, payment and support records for as long as needed for the stated service purpose, dispute handling or a legal requirement. After that need ends, deletion or anonymisation may follow.

Your requests

You can ask us to access, correct or delete eligible personal data, or question a processing purpose. We may verify your identity first so a request does not expose your account to another person.

Policy changes

If this Privacy Policy changes, we will publish the revised wording on the policy page and show the effective date. Check this page before changing phone, wallet or device settings on your account.

Privacy Policy Questions For ontogel Accounts

These answers focus on the searches we hear before an account is opened or a wallet is connected. They explain the Privacy Policy in practical terms, including phone checks, mobile access, payment references, cookies and requests made from Indonesia. If your situation is unusual, contact us through the account support path so we can assess the record directly.

The ontogel Privacy Policy covers account details, phone verification, device and browser signals, cookies, support messages and payment references connected with DANA, OVO, GoPay, QRIS or bank transfer.

Phone verification helps connect the account to the contact detail you provided and protects requests involving login, wallet status or personal data. We may repeat the check before releasing account-specific details.

It covers the payment reference and account connection handled through our pages. DANA and QRIS may separately handle personal data under their own terms, so check their privacy wording for wallet-side processing.

When you use a phone or desktop, we may receive browser type, device signals, session timing and technical network details. We use these to maintain access, identify unusual sessions and investigate page errors.

Yes, where local law permits. Send an access or correction request through the account support channel using your connected email or phone. We may verify your identity before responding.

We retain records for the operational purpose that created them, payment or support disputes and any applicable legal requirement. When those needs end, eligible records may be deleted or anonymised.

The policy describes our handling of data for supported Indonesian access, while eligibility depends on local law. Payment providers and other services can have separate terms that also apply to you.

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